Privacy Policy

Last Updated: 25th September 2025

A&I Technology ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you use our website and outlines your rights under UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you consent to the data practices described in this Privacy Policy.

1. Who We Are

A&I Technology is a UK-based company specialising in Integrated Logistics Support services. We are the data controller responsible for your personal information collected via our website.

2. Information We Collect

We may collect and process the following categories of personal data:

a. Information You Provide Directly

Name

Email address

Phone number

Company name (if applicable)

Any other personal data you provide via contact forms, email, or customer support

b. Information Collected Automatically

IP address

Browser type and version

Device information

Pages visited and time spent

Referring website or link

This data is collected through cookies and similar technologies (see Section 4).

3. How We Use Your Information

We use your information for the following purposes:

To respond to enquiries or contact form submissions

To provide and improve our products or services

To manage our website and internal operations

To send newsletters or promotional emails (only with your consent)

To comply with legal or regulatory obligations

4. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyse website traffic. Cookies are small files stored on your device.

Types of cookies we use:

Necessary cookies – essential for website functionality

Analytics cookies – help us understand how users interact with our website

Marketing cookies – may be used (with consent) to track user behaviour for targeted advertising

You can control cookie preferences through your browser settings or our cookie consent tool when you visit the site.

5. Lawful Bases for Processing

Under the UK GDPR, we must have a lawful basis to collect and use your personal data. These include:

Consent – when you give us permission (e.g., marketing emails)

Contractual necessity – when processing is needed to perform a contract with you

Legal obligation – for compliance with legal requirements

Legitimate interests – where processing is necessary for our business interests and not overridden by your rights

6. Sharing Your Information

We do not sell your personal information. However, we may share it with:

Trusted third-party service providers, such as: Website hosting services

Email marketing platforms (e.g., Mailchimp)

Analytics services (e.g., Google Analytics)

Regulatory bodies or law enforcement, if required by law

All third parties are required to respect the security of your data and to treat it in accordance with the law.

7. International Data Transfers

We may transfer your data outside the UK (e.g., to service providers based outside the UK). Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), to protect your information.

8. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including to satisfy any legal, regulatory, or accounting requirements.

You may request deletion of your data at any time (see Section 9).

9. Your Rights

Under the UK GDPR, you have the following rights:

Right to access – request a copy of your personal data

Right to rectification – correct inaccurate or incomplete data

Right to erasure – request deletion of your data (in certain cases)

Right to restrict processing – limit how we use your data

Right to data portability – obtain a copy of your data in a structured format

Right to object – object to processing based on legitimate interests or direct marketing

Right to withdraw consent – if we are relying on your consent to process your data

To exercise these rights, contact us using the contact form on our main web page. We may need to verify your identity before responding.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

10. Data Security

We take appropriate security measures to protect your personal data, including encryption, firewalls, and access controls. However, no system is entirely secure, and we cannot guarantee the absolute security of your data.

11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy policies or practices. Please review those policies separately before providing personal data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date at the top. Please review it periodically to stay informed.